Policies
Return & Exchange Policy
Please read our Return & Exchange Policy carefully if you wish to return a product. If your request falls within our policy, we will be happy to assist you.
General Conditions
- Return Eligibility: We have a 6-day returns policy; returns are accepted if you receive a damaged, defective, or incorrect item. In these cases, we will offer a full refund or a replacement, depending on availability.
- We may contact you to assess the reported issue before issuing a refund or replacement.
To initiate a return, or if you have any questions, please reach out to our customer support team at support@inkbolt.in (mailto:support@inkbolt.in) or contact us on whatsapp: 9372022587.
Thank you for choosing Inkbolt! We’re here to help make your experience as seamless as possible.
Products Not Eligible for Return or Exchange
- Products purchased from pop-ups/exhibitions.
Return Process
- Initiate Return: Log in to your account on inkbolt.in and choose the product you want to return. Provide your reason and attach a picture.
- Approval: Our team will review your request. If eligible, we will approve the return and arrange for a reverse pickup.
- Quality Check (QC): Once the product reaches us, it will undergo a QC process. If it passes, refund will be issued.
Important Instructions
- Ensure the product is in the same condition as when received. Used or altered products will not be accepted.
- Record an unboxing video of the package before opening the courier seal to claim any physical damage or missing products. Returns/exchanges for damaged or defective products require valid video proof.
- Clearly mention your order number and contact number on the package when returning it.
- INR 200 will be deducted for all returns/exchanges for logistics, prepping, and packaging purposes.
- Custom tattoos are not eligible for returns & exchange.
Please Note: During festivals, sales, adverse weather conditions, natural calamities, or political crises, your shipment may take up to 20 days to deliver. This will not be considered a valid reason for cancellation or refund.
Contact Us
For any issues or assistance, please call us at +91 9372022587
Privacy Policy
The protection of your privacy and personal information is of great importance to us. We ensure that we do not share or sell your personal information to any third party. Additionally, we do not store your credit card information on our servers, and all purchases are made through our secure payment gateway.
Personal Information
When you place an order or create an account with us, we gather personal information such as your name, email address, phone number, shipping, and billing address. We never store your credit card details on our servers. We use your personal information to handle your order and provide updates and assistance regarding your purchase. Rest assured, we do not share your personal information with any third party.
Cookies
We use cookies, as is the norm with most e-commerce websites. Our cookies do not retain any of your personal information. These only help us maintain items in your shopping cart and provide you with a tailored user experience. Occasionally, we may enlist specific third parties for analytical purposes.
Security
We follow the highest security standards to safeguard your information, using both physical and electronic measures. To protect your privacy when placing an order, we utilize 128-bit Secure Socket Layer (SSL) technology, ensuring that your confidential information is encrypted and unreadable to anyone else.
Payment
Neither the payment gateway nor Inkbolt retains your card information on their servers. During payment processing, the data is encrypted with the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction information is solely used to fulfill the purchase and is not stored after the transaction.
Disclosure
If necessary by law or in the case of a breach of our Terms of Service, we may need to reveal your personal information to authorized officials.
Changes to This Privacy Policy
Inkbolt holds the right to change this privacy policy at any time, and it is recommended that you check it regularly. The updates and explanations will be effective immediately upon posting on the website. In case of critical or highly consequential modifications to this policy, we will inform you through this platform so that you are aware of how we collect, use, and disclose your information.
Shipping Policy
Hello, folks!
We're committed to delivering your chosen products with care and transparency. Please review our shipping policy before placing your order to ensure a smooth experience.
When Will You Receive Your Order?
-
Domestic Orders (within India):
- Standard delivery: 5–7 business days.
- Custom tattoos: Up to 3 weeks for delivery.
Note: Delivery times may be affected by inaccurate addresses, unserviceable pin codes, adverse weather, natural calamities, festivals, political issues, or curfews. In these cases, delivery could take up to 7-14 business days. Rest assured, we work hard to get your product to you as swiftly as possible and appreciate your patience.
Additional Information
- Order Cancellation or Rejection: If an order is canceled after dispatch or rejected upon delivery (for both COD and prepaid orders), shipping costs will apply.
- Cash on Delivery (COD): Partial COD available for orders below ₹999
- Delivery Signatures: Goods require a signature upon delivery. If you are unavailable, please arrange for a family member, neighbor, or colleague to receive the package. Inkbolt is not responsible for goods signed for by someone else.
Shipping-Related Issues: If you need to report a shipping issue, please do so before the product leaves our warehouse. Any post-delivery concerns must be reported within 24 hours of receiving your delivery notification or the product itself.
